At Humboldt InfuZions, we are committed to ensuring your order reaches you safely and on time. Please review our shipping options and policies below.
Shipping Options
We offer the following shipping methods:
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Standard Shipping (Domestic)
Delivery time: 5-7 business days
Cost: Free -
International Shipping - Contact us @humboldtinfuzions@gmail.com
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Delivery time: Varies by destination
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Cost: Contact us
Please note that international orders may be subject to additional customs fees and duties, which are the responsibility of the customer.
Order Processing Time
- Orders are typically processed within 1-2 business days. You will receive a confirmation email with your tracking information once your order has shipped.
Shipping Destinations
- We currently ship both domestically and internationally. For a full list of countries we ship to, please contact us.
Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email, allowing you to track your package until it arrives at your door.
Shipping Delays
- While we strive to meet the estimated delivery times, please note that delays can occur due to unforeseen circumstances, such as weather, holidays, or customs processing for international orders.
Contact Us
For any shipping inquiries or issues, feel free to reach out to us at:
- Email: humboldtinfuzions@gmail.com
- Website: www.humboldtinfuzions.com
We are here to help ensure your experience with Humboldt InfuZions is smooth and seamless!
Refunds and Returns
At Humboldt InfuZions, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy to ensure your satisfaction.
Eligibility
- To be eligible for a refund, the product must be returned within 14 days of receipt.
- The item must be unused, unopened, and in its original packaging. We cannot accept returns of products that have been used or damaged after receipt.
- Proof of purchase, such as an order number or receipt, is required for all returns.
How to Initiate a Return
- To initiate a return, please contact our customer service team at humboldtinfuzions@gmail.com with your order number and reason for return.
- Our customer service team will provide you with instructions on how to return the product and where to send it.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).
- We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure the item is received by us.
Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
Exchanges
- If you would like to exchange an item for a different product or size, please contact our customer service team to arrange for an exchange.
Non-Refundable Items
- Certain items are non-refundable, including gift cards and promotional items.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately with photos of the damaged item. We will arrange for a replacement or refund as appropriate.
Contact Us
- If you have any questions or concerns about our refund policy, please contact us at humboldtinfuzions@gmail.com.
Thank you for shopping with Humboldt Infuzions. We appreciate your business and are committed to ensuring your satisfaction with every purchase.